2024
Halora
halora.in
Background
Halora was built to modernize hotel operations with a seamless, contactless check-in system. Smaller hotels often lacked automation, leading to delays, paperwork, and poor guest experiences. We created Halora to simplify this—from reservations to guest services—using WhatsApp as a core interface.
Core problem
Hotels were using a patchwork of tools—or none at all—for managing reservations, check-ins, and guest communications. This led to delays, paperwork overload, and poor first impressions. There was a need for a unified system that could automate these processes without adding complexity for hotel staff.
Our Process for Halora
We collaborated closely with hotel operators to understand their pain points—from guest walk-ins to mid-stay service requests. Based on these insights, we built Halora to be plug-and-play, mobile-first, and deeply integrated with WhatsApp for smooth guest interactions.
Key Actions Taken
Contactless Check-In Flow: Guests can scan a QR code, upload their ID, and check in within minutes — no apps, no paperwork.
WhatsApp-Based Concierge: A conversational interface enables guests to request services, order food, and get support directly from WhatsApp.
Integrated Reservation Management: Hotels can handle direct bookings, guest profiles, and receipts from a lightweight dashboard.
Smart Upsells & Notifications: Built-in upsell modules help hotels offer upgrades or services with automated reminders via WhatsApp.
Key Features Introduced
Instant QR-based digital check-ins
WhatsApp concierge for guest services
Lightweight PMS for front desk teams
Automated upsell and feedback flows
Results and Impact
Halora has helped partner hotels cut check-in time and significantly reduced front-desk workload. WhatsApp-based guest engagement led to higher upsell conversions and improved overall guest satisfaction, turning first-time visitors into loyal customers.